In a class action lawsuit filed in the U.S. District Court for Northern California, the owner of an Alienware Area 51M R1 gaming laptop alleges that Dell knowingly tricked him with announcements about the “unprecedented upgrade ”Of the laptop.
The 20-page complaint alleges that Alienware "falsely falsified the features and qualities of Area 51M that it knew did not exist," alleging breach of contract and warranty, false advertising and illegal commercial practices under the California Civil Code.
The core of the complaint, filed by plaintiff Robert Felter, is that Alienware advertising gave the impression that owners of a 2019 Area 51M R1 laptop could be upgraded to future Intel CPUs and Nvidia GPUs, such as the next Intel 10th generation and Nvidia RTX Super GPU.
It was also not possible with Area 51M R1. Because the 10th generation Intel CPUs were moved to a new socket, they were not compatible with the Alienware Area 51M R1's Z390 motherboard. Dell later sold GPU upgrade kits for the R1, but they made the most of it with the RTX 2080, rather than the faster "Super" models, that is, anyone who had already bought them. the laptop with an RTX 2080 had no way to update it.
The next iteration of the laptop, the Area 51M R2, supported upgrade kits for Super GPUs, as well as 10th generation Intel CPUs.
Felter's lawsuit alleges that Dell learned when it made its promise of an "unprecedented upgrade" that upgrading the 51M would be limited by factors such as the Z390 motherboard and that it was a strategy to marketing to help sell the 51M before newer hardware appeared. "Dell knew it had to deal with consumers' hesitation to buy the Area 51M R1 shortly before its core components became obsolete," the complaint says.
A plaintiff's attorney said so Tom & # 39; s Hardware that "Dell's advertising to the public did not place any restrictions on updating the laptop" and that Dell "never revealed that those with the most specified CPU and / or GPU other than their device would not be upgradable."
We contacted Dell; the company said it does not comment on legal issues. A copy of the complaint can be found here.