As of Tuesday, Facebook is temporarily halting sales of Oculus Quest 2 worldwide, as the company announces a voluntary withdrawal after worrying that a small percentage (0.01% according to Oculus) of users will experience Adverse skin reactions after using the popular VR headphones. That comes just a month before Facebook prepares to launch a new Quest 2 with 128GB of storage for $ 299, replacing the 64GB model.
In a blog post, Oculus (owned by Facebook) announced the voluntary removal of the removable foam face cover from Quest 2 and replaced it with a new silicone case for all customers. Oculus is partnering with global partners to stop selling headphones until the silicon cover can be included in all versions of the Quest 2 VR headphones.
"Oculus is conducting a voluntary removal of the Oculus Quest 2 removable foam facial interface in collaboration with the United States Consumer Product Safety Commission (CPSC). We are doing so in response to reports from a small percentage of users who have experienced skin irritation the foam portion of the facial interface rests on the skin ".
Already in April, Facebook investigated reports of users experiencing skin irritation ranging from redness, bumps and swelling while using Oculus Quest 2 headphones since December 2020. The removable foam interface is on the part of the headphones that touch and rest on the face
The most likely cause comes from "a few trace substances normally present in the manufacturing process that could help upset the skin," the company said.
Oculus has already stated that it has changed the manufacturing process very carefully and has confirmed with experts in dermatology and toxicology that irritation was not an allergic reaction and that any reaction should go away on its own.
Starting August 24, all Quest 2 headphones will come with the silicone case included in the package instead of foam. Existing Quest 2 owners should get spare silicone mask covers for free right here. Of course, if in doubt, you should probably stop using the headset until you receive a replacement silicone case and consult a doctor if any skin reaction is used in the end.