Microsoft did not react to the crash of the Cyberpunk 2077 console with the same force as Sony, but took the unusual step of offering full refunds to anyone who bought the game through its online store, no questions asked. "until further notice". It gave players a chance to find out if it was within their tolerance limits without any risk, which seems to me a very fair compromise approach to handling a game fundamentally, but for some people unforgivable, flawed.
Six months after adopting this policy, Microsoft has issued a "notice" promising that the policy will end soon. Starting July 6, Cyberpunk 2077 will once again be “our standard digital gaming refund policy” for all existing and new purchases.
We will be returning to our standard digital game refund policy for Cyberpunk 2077 on July 6, for both new and existing purchases. For more information on the policies, go to: https://t.co/HDp52FoKc1June 22, 2021
The change will make it much harder to claim refunds on Cyberpunk 2077. Unlike Steam, GOG and Epic, which offer variations of "no questions asked" refunds, from Microsoft return policy states that "all sales of digital gaming products are considered final," although refund requests may be considered based on "mitigating circumstances."
“When requesting a refund for these products and based on the purchase or content type to determine the eligibility for the refund, we consider several factors, such as the time elapsed since the date of purchase, the time since launch, and product use ", the policy states. .
This almost certainly means that Cyberpunk 2077 refunds will be very difficult to acquire after the July 6 deadline. The state of the game was a nasty surprise when it was released last year, but for sure there are no secrets now and although there have been several patches after the release, it is still in bad shape. status: Update 1.2 released in April made a lot of fixes, Cyberpunk "is still a long way off," and when Sony returned Cyberpunk 2077 to PlayStation Store last week, it issue a warning that "users will continue to experience performance issues" on PlayStation 4.
If you want to request a refund for Cyberpunk 2077 (or any other game purchased through the Microsoft Store, then) after July 6, you can try your luck at support.xbox.com.