Activision has made some notable moves in its effort to combat toxicity in Call of Duty: Warzone and other games in the series, including the implementation of filters to capture potentially offensive player names, clan tags and text chat, and bans of more than 350,000 Call of Duty counts "for racist names or toxic behaviors" over the past year. There are more things to come: in one update released today, Activision said it intends to expand player information options and moderation, and will also take steps to reduce toxic behavior through voice chat.
"Our goal is to provide players with the tools they need to manage their own gaming experience, combined with an application approach that addresses hate speech, racism, sexism and harassment. said Activision. Specifically, this means more resources dedicated to detecting and stopping misconduct, ongoing reviews of enforcement policies, "scrubbing databases to bring systems up to current standards," and more and better communications with players. .
350,000 account bans are impressive, though they are very unimportant 475,000 who have been banned over the past year from cheating. What's more interesting in today's message, though, is the promise of suppressing toxic voice chat, which is a more complicated challenge than controlling text-based communications. As a result, the voice of the game has escaped supervision.
However, Riot recently announced its plans to begin recording all voice communications to Valorant so they can verify allegations of abusive behavior in voice chat. Valuable players who consider the scheme to be invasive can disable them, but will not be able to use voice chat if they do. Activision did not reveal anything about how (or when) it plans to address voice-based toxicity, but it could be looking for a similar approach for Warzone and other Call of Duty games in the future.
"We know we have a long way to go to achieve our goals. This is just the beginning," Activision said. "Addressing this is an ongoing commitment that we will not give up. We look forward to moving forward on this front and meeting with you to share the fun and joy of playing together."